TECHNICAL DIFFICULTIES

FREQUENTLY ASKED QUESTIONS
Wholesale Orders
International Orders
Shipping Rates and Times
Submitting Artwork
What Happened to the Free E-Cards? Stay in Touch
Safety Information
Other Questions


TECHNICAL DIFFICULTIES

1) Items I would like to purchase don't stay in my cart.
or
I log in to my account, but the website doesn't seem to remember that I've logged in and keeps asking me to do so again.

Answer to both problems: We find that in almost every case, this happens when your computer's security settings deny our website the ability to place cookies. What are cookies? A cookie is a small data file that websites often store on your computer's hard drive when you visit. We must use cookies to be able to store your prospective purchases in our online shopping cart, but we do not store personally identifiable information in your cookie. Cookies enable us to keep track of your order as you shop on our site. They also allow us to recognize repeat customers when they visit and to provide those customers with their account information. We do not otherwise track any information about your use of other websites. By the nature of the way our commercial site works, you must enable cookies to be able to make purchases from our site.

This site explains how to enable cookies: http://www.google.com/cookies.html.

A layperson's guide to enabling cookies in Internet Explorer: If you are using Internet Explorer, you could go to TOOLS on your toolbar, then from the drop down list choose INTERNET OPTIONS, the PRIVACY tab, then look for the SITES button. That should take you to a screen where you can type in sites you choose to allow to place cookies on your computer. Add www.galison.com. We're safe!

2) Q: When I add a shipping address that's different from my billing address, the website changes my billing address to match the shipping address.

Here are the steps for placing an order with a shipping address that is different from the billing address. Please note that the whole order must be shipped to the same shipping address.

1. After you fill in your billing address, the last line has a bullet box choice for "is this also the shipping address", so click "no".
2. The next screen shows you any addresses you have in your account's address book. If you don't see your shipping address, click the "Add Address" option.
3. Update
4. Select the newly added shipping address by clicking on the rectangle that says "Select" below the address you want to use for this shipment. Continue to checkout.

If you try the same steps and still have trouble, please call us during business hours, 9-5 Monday through Friday NYC time at 800 670-7441.

3)I can't complete the transaction! What's wrong?

Are you ordering from or having your order shipped to a country other than the U.S.A. or Canada? If so, we're sorry, but we can't process your order online. Please e-mail us your shopping cart page or a list of what you would like to order along with your shipping address sales@galison.com and where you would like to have it shipped, and we will get back to you within a business day to let you know the shipping charges and to help you place your order.

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ANSWERS TO FREQUENTLY ASKED QUESTIONS:



How to Place Wholesale Orders (Store Orders)

Please visit our wholesale site http://wholesale.galison.com

International orders from stores or distributors are welcome, too. Please e-mail sales@galison.com for more information.

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International Orders

Thank you for your interest in Galison and Mudpuppy. Unfortunately, this website can not accept orders for shipment outside the United States or Canada.

We suggest that international shoppers order Galison and Mudpuppy merchandise through Papernation or through Amazon.com or from their regional Amazon site, for example: Amazon United Kingdom.

Papernation is a well-respected British retailer with expertise in shipping to many other countries. Amazon does such a large volume of business that they can fulfill international orders from individual customers much more economically than we can directly. Not all our products are available at Amazon, though: if you really have your heart set on something you can't find at Amazon or at Papernation, e-mail us a list of what you would like to order and where you would like to have it shipped, and we will get back to you to let you know the shipping charges and to help you place your order: sales@galison.com.

International orders from stores or distributors are welcome, too. Please e-mail sales@galison.com for more information.

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Shipping Rates and Times

We ship with UPS Ground within the continental U.S. unless otherwise specified. Please click here for information on shipping rates and timetables.
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Submitting Artwork


To submit your artwork for consideration, please e-mail a letter and pdf files to julia@galison.com.

For Mudpuppy children's products, please submit artwork for consideration to cynthia@galison.com.


If you prefer, you may send us duplicate slides or other sample copies of what is most representative of your work, along with a self-addressed stamped envelope. You may also submit tear sheets if you have them, but please do not send original work as we are not responsible if materials are lost or damaged. Please send your materials to


The Editorial Department
GALISON
28 West 44th Street
New York, NY 10036

We will contact you if a suitable project arises. Again, thank you for your interest in working with us.

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Safety Information


Click here to read how Galison and Mudpuppy products meet safety standards.

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What Happened to Galison's Free E-Card Program?


We're very sorry, but we have had to suspend our free e-card program. We appreciate the kind comments from those of you who miss the cards. Please have a look at our
paper note cards for those times when good old-fashioned snail mail is called for.
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Stay in Touch



Click here to subscibe to our e-mail newsletter. E-mails are sent approximately once per month, and include news of new products or special offers. You may safely unsubscribe at any time by clicking on the "unsubscribe" link of an email.

If you are a store-owner, you may interested in our wholesale news. Click here to subscribe to Galison/Mudpuppy's monthly wholesale e-newsletter, too.
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Other Questions?

Feel free to email us at sales@galison.com and we will get back to you by our next business day.