1) Items I would like to purchase don’t stay in my cart.
or I log in to my account, but the website doesn’t seem to remember that I’ve logged in and keeps asking me to do so again.
Answer to both problems: We find that in almost every case, this happens when your computer’s security settings deny our website the ability to place cookies.
What are cookies? A cookie is a small data file that websites often store on your computer's hard drive when you visit. We must use cookies to be able to store your prospective purchases in our online shopping cart, but we do not store personally identifiable information in your cookie. Cookies enable us to keep track of your order as you shop on our site. They also allow us to recognize repeat customers when they visit and to provide those customers with their account information. We do not otherwise track any information about your use of other websites. By the nature of the way our commercial site works, you must enable cookies to be able to make purchases from our site.
A layperson’s guide to enabling cookies in Internet Explorer: If you are using Internet Explorer, you could go to TOOLS on your toolbar, then from the drop down list choose INTERNET OPTIONS, the PRIVACY tab, then look for the SITES button. That should take you to a screen where you can type in sites you choose to allow to place cookies on your computer. Add www.galison.com. We’re safe!
2) Q: When I add a shipping address that’s different from my billing address, the website changes my billing address to match the shipping address.
Here are the steps for placing an order with a shipping address that is different from the billing address. Please note that the whole order must be shipped to the same shipping address.
1. After you fill in your billing address, the last line has a bullet box choice for “is this also the shipping address”, so click “no”.
2. The next screen shows you any addresses you have in your account’s address book. If you don’t see your shipping address, click the “Add Address” option.
3. Update
4. Select the newly added shipping address by clicking on the rectangle that says “Select” below the address you want to use for this shipment. Continue to checkout.
If you try the same steps and still have trouble, please call us during business hours, 9-5 Monday through Friday NYC time at 800 670-7441.
3)I can't complete the transaction! What's wrong?
Are you ordering from or having your order shipped to a country other than the U.S.A. or Canada? If so, we're sorry, but we can't process your order online. Please e-mail us your shopping cart page or a list of what you would like to order along with your shipping address sales@galison.com and where you would like to have it shipped, and we will get back to you within a business day to let you know the shipping charges and to help you place your order.
Thank you for your interest in Galison and Mudpuppy. Unfortunately, this website can not accept orders for shipment outside the United States or Canada.
We suggest that international shoppers order Galison and Mudpuppy merchandise through
Papernation or through
Amazon.com or from their regional Amazon site, for example:
Amazon United Kingdom.
Papernation is a well-respected British retailer with expertise in shipping to many other countries. Amazon does such a large volume of business that they can fulfill international orders from individual customers much more economically than we can directly. Not all our products are available at Amazon, though: if you really have your heart set on something you can't find at Amazon or at Papernation, e-mail us a list of what you would like to order and where you would like to have it shipped, and we will get back to you to let you know the shipping charges and to help you place your order: sales@galison.com.
International orders from stores or distributors are welcome, too. Please e-mail sales@galison.com for more information.
We ship with UPS Ground within the continental U.S. unless otherwise specified.
Holiday 2012 Shipping Schedule: Between our office and our warehouse, we will be closed and no orders will be processed on the following weekdays: December 24-25, 31, and January 1.
To submit your artwork for consideration, please e-mail a letter and pdf files to juanita@galison.com.
For Mudpuppy children's products, please submit artwork for consideration to cynthia@galison.com.
If you prefer, you may send us duplicate slides or other sample copies of what is most representative of your work, along with a self-addressed stamped envelope. You may also submit tear sheets if you have them, but please do not send original work as we are not responsible if materials are lost or damaged. Please send your materials to
The Editorial Department
GALISON 28 West 44th Street
New York, NY 10036
We will contact you if a suitable project arises. Again, thank you for your interest in working with us.
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