FREQUENTLY ASKED QUESTIONS

Having issues creating an account?

If you had an account on our old site, you will have to create a new account. We were not able to transfer existing customer accounts from the old site to the new site.

If you are having trouble creating an account on our website, don't hesitate to email social@galison.com. Sometimes you just need to clear cookies and website history and then creating your account works perfectly.

If you put in the wrong password too many times, the website security will ask you if you are a robot. 

How to Place Wholesale Orders (Store Orders)

If you are a wholesaler or retailer and have questions about an existing account, or wish to open a new account, you're in the right place. To set up a new account, email newaccounts@chroniclebooks.com. To order from us or our distribution clients, please email customer.service@hbgusa.com or call us at 1.800.759.0190. We also accept electronic orders via PubNet and PubEasy. 


International orders from stores or distributors are welcome, too. Please e-mail sales@galison.com for more information.

 

International Orders

Thank you for your interest in Galison. Galison.com ships in the U.S. and Canada. At this time, galison.com cannot accept orders for shipment outside the United States or Canada.

We suggest that international shoppers order Galison merchandise through Papernation or through Amazon.com.

Papernation is a well-respected British retailer with expertise in shipping to many other countries. Amazon does such a large volume of business that they can fulfill international orders from individual customers much more economically than we can directly.

 

Shipping Rates and Times

We ship with UPS Ground within the continental U.S. unless otherwise specified. Please click here for information on shipping rates and timetables.


Returns & Refunds (if applicable)

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We do not offer returns. We only offer a refund or exchange if the item is broken.

Please do not send your purchase back to the manufacturer.


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@galison.com.

 

Sale items (if applicable) 

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

 

Exchanges (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@galison.com and send your item to: 70 West 36th St New York New York US 10018.

 

Submitting Artwork

To submit your artwork for consideration, please e-mail a letter and pdf files to sko@galison.com.


If you prefer, you may send us duplicate slides or other sample copies of what is most representative of your work, along with a self-addressed stamped envelope. You may also submit tear sheets if you have them, but please do not send original work as we are not responsible if materials are lost or damaged. Please send your materials to:

The Editorial Department
GALISON
70 West 36th Street 11th FL
New York, NY 10018

We will contact you if a suitable project arises. Again, thank you for your interest in working with us.

 

Other Questions?
Feel free to email us at sales@galison.com and we will get back to you by our next business day.

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