Frequently Asked Questions
Orders & Shipping
Most orders ship out in 3-5 business days (Mon-Fri). Once it's shipped out, you will get a shipping confirmation with tracking. Learn more about shipping by clicking here. Galison is not responsible for UPS ground service delivery schedules after orders leave our fulfillment center. If there are issues with your shipment please contact UPS customer service.
If you are missing a puzzle piece and you suspect it's a manufacturing defect, please email email@example.com and include a picture of the puzzle along with the puzzle name and ISBN. We only send replacement puzzles for the same title that has lost/missing pieces due to manufacturing defects. We cannot send replacement puzzles if you lost pieces while assembling the puzzle. Please take the time to look around wherever the puzzle was assembled thoroughly (check the vacuum cleaner - you'd be surprised!) before sending an email.
We start processing your order as soon as you submit it, so we are unable to cancel, edit, or add products to your order after you complete it. You can read our cancellation and return policy here.
Some promotions are tied to your email address so make sure that you add the email address that you have connected to the promo code. Some of our codes can only be used once and/or have an expiration date.
We start processing your order as soon as you submit it, so we are unable to cancel, edit, or add products to your order after you complete it. If your order has shipped out, you can attempt to contact UPS directly to make changes to your delivery.
Yes! Please add your gift message in the cart by clicking on the "ADD A GIFT MESSAGE" link below the item list and then typing your message. You will not be able to view or change the gift message during checkout. You will have to return to the cart to make any changes. Your gift message will show in your order confirmation and on the package slip (price will not show on the package slip). We cannot edit or add gift messages once the order has been placed.
We do not offer returns as stated in our cancellation and return policy. We only offer a refund or exchange if the item is broken. Please do not send your purchase back to the warehouse.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.If you purchased from another retailer (including Amazon), please reach out to that retailer for returns or exchanges.
We only offer a refund or exchange if the item is broken. Please send us an email and we will assist you!
If you sign up for our newsletter you will get 10% off your first order! We run seasonal promotions that are announced first by email.
Galison.com only ships within continental United States. We cannot ship to P.O. boxes or FPO/APO/DPO. Most orders are processed in 3-5 business days and are then shipped from our Illinois warehouse via UPS.
You can click the little icon in our top navigation next to the search icon or you can click here to create an account..
After signing up, you can earn 1 point for every dollar spent on mudpuppy.com. You can redeem your points on future purchases. We have a whole page dedicated to the details of our rewards program. You can find the page by clicking here.
If you forgot your password or want to change it, you can reset it on the login page.
If, at any time, you have specific questions or concerns about the accessibility of any particular web page on the Website, then please contact us by email firstname.lastname@example.org. If you do encounter an accessibility issue, then please be sure to specify the web page and nature of the issue in your email, and we will make all reasonable efforts to make that page or the information contained therein accessible for you. Thanks for visiting.
You can read our full statement about accessibility here.
If you encounter any issues while browsing our site or you have any suggestions on how we can improve, please send us an email at email@example.com.
To learn more about our privacy and what data we do and do not collect, please click here.
Please be sure to read our terms & conditions before placing an order. By placing an order, you agree to our terms & conditions.
Please sign up for "notify me when available" which you can find on any product page underneath the Sold out button to be the first to know when a product comes back in stock.
Most of our products are manufactured in China unless otherwise stated on the product page.
To submit your artwork for consideration, please e-mail a letter and pdf files to firstname.lastname@example.org. We will contact you if a suitable project arises. Thank you for your interest in working with us.
You can find all the information about wholesale here.
You can read all about private label and how to submit a request here.
Yes, and you can view and download our digital catalogs here.
If your question was not answered above, feel free to email us at email@example.com and we will get back to you as soon as possible!