Before sending us an email, make sure that you check the answers to our frequently asked questions:
Most orders ship out in 2-4 business days (Mon-Fri). Once it's shipped out, you will get a shipping confirmation with tracking. The shipping time depends on your location, but is usually between 2-7 business days (UPS ground).
If you are missing a puzzle piece and you suspect it's a manufacturing defect, please email email@example.com and include a picture of the puzzle along with the puzzle name and ISBN.
We only send replacement puzzles for lost pieces due to manufacturing defects. We cannot send replacement puzzles if you lost pieces while assembling the puzzle.
We start processing your order as soon as you submit it, so we are unable to cancel, edit, or add products to your order after you complete it. You can read our cancellation and return policy here.
Some promotions are tied to your email address so make sure that you add the email address that you have connected to the promo code. Some of our codes can only be used once and/or have an expiration date.
We start processing your order as soon as you submit it, so we are unable to cancel, edit, or add products to your order after you complete it.
If your order has shipped out, you can attempt to contact UPS directly to make changes to your delivery.
Yes! Please add your gift message in the cart by clicking on "CLICK TO ADD GIFT MESSAGE" in the gray box and then typing your message.
You will not be able to view or change the gift message during checkout. You will have to return to the cart to make any changes.
Your gift message will show in your order confirmation and on the package slip (price will not show on the package slip). We cannot edit or add gift messages once the order has been placed.
We cannot add any gift notes or messages to any orders due to limitations at the warehouse. The order slip will not include any pricing.
We do not offer returns as stated in our cancellation and return policy. We only offer a refund or exchange if the item is broken.Please do not send your purchase back to the warehouse.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.If you purchased from another retailer (including Amazon), please reach out to that retailer for returns or exchanges.